We will take appropriate measures to keep your information confidential and secure in accordance with our internal procedures covering the storage, access and disclosure of information.
Personal information is any information that can be used to identify you, such as your name, birth date, address, email address and telephone number ("Personal Information").
Personal Information may also include contact information, passport information, visa information, gender, national identification information, disability information, photographs, images, payment card number and other card information.
We collect information from our customers. Examples where we collect your information include when you communicate directly with us via e-mail, WhatsApp, by filling in online forms on our Website (or via third party websites).
An example of where your Personal Information may be collected is when you use the Website. Each time you use the Website, we may collect the following information:
- details of your use of the Website including your username, city, country, page views, searches, downloads (file names)
- technical information, including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website
- web page download information
- general Website usage information.
We may collect, process, and otherwise use your Personal Information for purposes that are required by applicable law, regulation or other contracts or to allow us to fulfil our business needs and legal obligations. These purposes include:
- to administer, improve and develop the Website
- for administration and completion of bookings
- to administer promotional offers and related offers
- for legal disputes, regulatory investigations, and compliance purposes
- to assist us in providing the services you request.
We may rely on third party service providers to help deliver our services to you. We partner with other businesses to provide you with services, products, and other offers (for example, car hire/transfer services). We may need to share your Personal Information with our business partners to provide you with those services.
The Website creates "cookies" when you visit it.
A cookie is a piece of data that a website can send to your browser for storage (i.e., so it can later be read back from that browser). The purpose of cookies includes providing more tailored communications from websites.
Cookies may collect information (including Personal Information), such as user preferences, general usage information and unique identifiers. Cookies may in some circumstances also remain on your device after you leave the Website.
In some circumstances, we may need to process or disclose your Personal Information in connection with the purposes listed in this Privacy Policy or as otherwise permitted by law.
We may disclose your Personal Information:
To our agents, consultants and sub-contractors who assist us in running our business, including our booking systems and who are subject to appropriate security and confidentiality obligations.
Where we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request.
Some of these disclosures may involve transfers of your Personal Information to a country outside of the European Union or the wider European Economic Area (EEA) ("International Transfers"). The EEA is comprised of the member states of the European Union, and Norway, Iceland, and Liechtenstein. We will make sure that adequate safeguards are in place to protect your Personal Information where disclosure of your information requires an International Transfer.
Please note that messages you send to us by e-mail or via any internet connection may not be secure. If you choose to send any confidential information or Personal Information to us by such means you do so at your own risk with the knowledge that a third party may intercept this information. We are not responsible for the security or integrity of such information. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
If you provide us with Personal Information about members of your family, friends, dependents, or other third parties (e.g. for the purposes of doing business with us), it is your responsibility to inform them of their rights in connection with this Privacy Policy with respect to such information.
We intend to keep your Personal Information accurate and up to date. We will retain your data for no longer than required. We may delete or anonymise your personal information if you have not used our services with us for a certain period.
If any of the Personal Information that you have provided to us changes, please Contact Us and let us know the correct details.
Under applicable law, you have the right to:
- request a copy of the personal information about you that we hold
- request correction or deletion of Personal Information about you that is inaccurate
- withdraw any applicable consent for processing and transfer
- object to our using your personal information for marketing purposes
- object to profiling and automated decision making.
You may also have a "data portability" right to require us to transfer your personal data to you or to a new service provider.
We may use your data for marketing purposes.
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
email: Privacypolicy@hans-travel.com
address: Portomaso Business Tower, Level 17, St. Julians STJ4011, Malta